Canonical partner
Configure Ubuntu Pro for your business
Choose which machines to cover, the security coverage and Canonical support. We send you a proposal with the subscription and our part of the work: setup, migration and support in your language.
01 / 06
What do you want to cover with Ubuntu Pro?
You can tick more than one.
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How many of each?
Each one appears in your platform as you add it.
03 / 06
What security coverage do you need?
If you are not sure, the pro security-status command tells you which repositories you use.
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Which Canonical support do you want?
Depending on how critical the environment is. You can mix them: tell us in the comments.
| Canonical first response | Weekday | 24/7 |
|---|---|---|
| Critical (Sev 1) | 4 hours | 1 hour |
| High (Sev 2) | 8 business hours | 2 hours |
| Medium (Sev 3) | 12 business hours | 6 hours |
| Low (Sev 4) | 24 business hours | 12 hours |
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What would you like us to do?
Subscription management is always included. The rest, if you need it.
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Who should we send the proposal to?
Check your platform and send us the request. We will reply with the proposal.
Received. We will reply to your email with the proposal.
We only use your details to reply to you. Privacy policy.
How Ubuntu Pro is counted
Ubuntu Pro is per machine per year. A physical server covers every virtual machine running on it, and on AWS, Azure or Google Cloud it is billed by the hour on the provider's bill.
If you also want someone to look after your servers day to day, that is SIXE UP. And if you are coming from another distribution, see migrating to Ubuntu from Red Hat and SUSE.
| Unit | Per machine per year. |
|---|---|
| Virtual machines | Included, without limit, on the physical server that hosts them. |
| Public cloud | By the hour, on your AWS, Azure or Google Cloud bill. |
| What it includes | Security patches for up to 10 years, kernel Livepatch, FIPS modules and CIS and DISA-STIG hardening. |
| IBM Power | We also work with Ubuntu on Power: see Ubuntu on IBM Power. |
How we handle it
One conversation covers it all: the subscription, the technical work and the support come from the same team.
- Request
You send the summary
What you ticked in the configurator, or tell us over the phone.
- Proposal
All in one
The Canonical subscription and our work in the same proposal.
- Activation
Ubuntu Pro live
We activate the subscription and help you attach each machine.
- Rollout
Machine by machine
We turn on Livepatch and hardening, or migrate, starting with the least critical.
- Day to day
Renewals and support
We look after renewals, incidents and updates.
Frequently asked questions
Why are there no prices here?
Canonical publishes list prices per machine per year, and they are the starting point. The final figure changes with the number of machines, the support you choose and the work we do, such as a migration or the rollout. From what you tick in the configurator, we send you a complete proposal.
What is the difference between Weekday, 24/7 and no Canonical support?
Weekday covers Monday to Friday, 24 hours a day, with a first response to a critical issue within 4 hours. 24/7 covers every day, with a first response to a critical issue within one hour. The full response times are on Canonical's support page. Support can cover the infrastructure only or the open source applications as well; we set that out in the proposal. Without Canonical support you still get Ubuntu Pro, with its patches and Livepatch, but you do not open cases with them, and our support can cover that.
Are virtual machines charged separately?
Not if they run on a server you cover: the server subscription includes unlimited virtual machines on that host. If your virtual machines run on a hypervisor you do not own, tell us in the comments and we will work out how to cover them.
What if I am still on Ubuntu 16.04 or 18.04?
Ubuntu Pro covers 16.04 onwards, and Canonical's Legacy add-on extends security maintenance to 15 years in total. If you would rather move on, tick the release upgrade and we will plan it server by server.
Is there a free version?
Yes. Canonical offers Ubuntu Pro free for personal use, or for a business you own, on up to five machines. Beyond that, or if you need support, you need the business subscription.
Prefer to talk it through?
You can also email or call us and we will go through it together.
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Our mission
SIXE ensures that your infrastructures based on IBM®, Red Hat®, Canonical®, and SUSE® technologies remain stable, secure, and optimized for as long as you need them.
At SIXE, we are committed to sustainability. That’s why we help you design, implement, and maintain durable and efficient technological solutions.
