Your SAP doesn't go down on Fridays. Or at 3am.
In-house team from Spain — L2 and L3, 8×5 or 24/7. Cover in English, Spanish and French.
The official SAP note has been on the table for years. Three serious paths, each with a price. We can help with all three; we lean towards the last one when the system works.
// until 31-12-2027 · end of mainstream ECC 6.0
From kernel to application. What you rarely see until it breaks, and what you see every day.
The invisible muscle that makes everything else work. Kernel updates, transport management via STMS, HANA sizing and tuning, consistent backups, instance monitoring and regular parameter reviews. We work like an extra shift of your internal team.
The best performance-per-core setup on the market for HANA. Power firmware, LPARs with PowerVM, AIX or Linux, and HANA on top. See Power11.
Migration from ECC 6.0, greenfield, brownfield or selective data. We start with Custom Code analysis and HANA sizing — not the SUM.
Day-to-day operation of the system across months or years, with ticket catalogue, SLA by priority and an assigned team. We cover corrective, evolutionary, preventive and continuous improvement — not just firefighting. Monthly reporting and quarterly review included.
Native SAP metrics plus SIEM. We lean on QRadar to correlate events, or Wazuh if you'd rather open source. Useful alerts, no noise.
ABAP kernel, database, operating system. Planned windows and always with a rollback plan ready before touching production.
L2 for the day-to-day, L3 for what your level-1 partner couldn't resolve. No escalation to Walldorf unless it's really needed.
No ceremonies. Four steps and we're operating.
Email, phone or WhatsApp. An engineer answers, not a machine — and not a junior opening a ticket.
We look at the whole SAP landscape: versions, kernel, sizing, backups, monitoring, security gaps. We tell you what's fine and what will hurt soon.
Proposal with scope, response times, on-call if it applies, and a fixed price. No small print, no surprise escalations.
Sign-off, kickoff, credentials, runbooks. In two weeks we're operating the system with the assigned team.
You talk to the engineer who sees your system, not a service centre that re-opens the ticket every month.
IBM, Red Hat, SUSE and Canonical. The support chain works because we're partners of the infrastructure that runs SAP.
Beyond support, we deliver official IBM training to your team, so it relies on us less over time.
Every version in support today and quite a few older ones. SAP ECC 5.0, ECC 6.0, ECC 6.0 EHP7/8, Business Suite 7, S/4HANA on-premise (every release up to 2023), SAP NetWeaver and HANA 1.0 and 2.0. If you have an even older version still in production, tell us which one and we'll take a look — it wouldn't be the first time we've seen a system older than the consultant.
Corrective support is reactive: something breaks, you fix it, billed by hours or bucket. AMS (Application Management Services) is a continuous operation contract: it covers corrective, but also evolutionary, preventive and system governance. AMS looks at the future of the system; corrective only puts out today's fire.
Tailored SLA by priority de incidencia (P1, P2, P3) y por modelo de servicio (8×5 or 24/7). Los damos por escrito y con penalización si los incumplimos. La franja concreta la afinamos tras la auditoría — depende del sistema y del negocio, no del comercial.
Yes. We cover brownfield (in-place upgrade with SUM and DMO), greenfield (clean implementation) and selective data transition. We prefer to start with Custom Code analysis and HANA sizing before touching SUM. If your strategic call is NOT to migrate, we also support you with independent support to stretch ECC's useful life.
SAP Basis is the technical administration layer of a SAP system: ABAP kernel, transport management (STMS), users and roles, database (HANA, Oracle, DB2), operating system, network and storage. Our Basis service covers everything from instance parameter tuning to consistent backups, monthly patching, sizing and dedicated monitoring. Without Basis running, the rest of SAP doesn't start.
It's one of our specialties. HANA on Power9 and Power10 is still the combination with the best performance per core on the market. We administer from Power firmware and PowerVM LPARs up to AIX or Linux and HANA on top. We're IBM partners and also deliver official Power training.
English, Spanish and French. The team is split between Spain and France, based in Bilbao. You get the same person who has seen the system from the start — no rotating agents every week.
You write to us por el formulario, por correo a contact@sixe.eu o por teléfono al +34 611 621 525. Contesta un ingeniero en el mismo día laboral. Si encaja, agendamos la auditoría de 48 h y de ahí sale la propuesta con precio y SLA.
No call centres or scripted SDRs. On the other end there's a SAP engineer who has already seen what you're going through.
SIXE ensures that your infrastructures based on IBM®, Red Hat®, Canonical®, and SUSE® technologies remain stable, secure, and optimized for as long as you need them.
At SIXE, we are committed to sustainability. That’s why we help you design, implement, and maintain durable and efficient technological solutions.
