Sterling OMS V9.4: extending Store and Call Center (6F80G)

Desired
Recommended background:Before taking this course, students should meet the following prerequisites: Working knowledge of Java, JavaScript, JSON, XML, and Dojo

• Organisations whose store staff fight a screen that does not match their job.
• Customer service teams who need to see different data from what the product ships with.

• What can be extended in Sterling Store and Call Center, and how far
• The Extensibility Workbench: what it is for and how to drive it
• Inside the extensibility framework
• Extensibility exercises on Sterling Store
• Extensibility exercises on Call Center for Commerce

• Labs on an Order Management environment with real orders running their full lifecycle.
• Taught directly by IBM Champion instructors from the SIXE team.
• Credly badges available: credly.com/organizations/sixe/badges
• Flexible format — online, classroom or onsite — in closed groups, priced per attendee, in the language of your choice (ES / EN / FR).

Do I need the extending the application course?
It helps a lot: 6F94G covers the general mechanics of extension, and this one applies them to those two specific applications.

Group size and language?
Closed groups of four to ten people, in Spanish, English or French. We run it with fewer than four as well, though it usually pays to wait and fill the group.

• 6F94G — extending the application
• 6F92G — items and pricing
• 6F91G — participants, processes and security