Preventive maintenance and technical support of IBM Power servers (Linux, AIX, IBM i)

For Power7, Power8, Power9, Power10, Flash System, Storage Scale (GPFS) and HPC (LSF / SLRUM) systems with or without IBM maintenance.
AIX, Linux and IBM i experts.

We are specialists in the maintenance and technical support of AIX, Linux (Red Hat, SUSE and Ubuntu) and IBM i servers.
We focus on preventive maintenance services, anticipating problems and permanently monitoring the health of your computer systems so that our customers can focus on what they do best: their business. This service is offered directly by our system engineers, with more than 15 years of experience and certified by our main technology partners such as IBM, SUSE, Canonical and Red Hat.

What do we include in our technical support services?

  • We conduct an initial audit of the state of the infrastructure in order to detect shortcomings, areas for improvement and opportunities for technological transformation in the medium term.
  • We continually propose and implement improvements, drawing on our extensive experience as consultants and system architects.
  • We perform an annual upgrade of all systems: including firmware, hypervisor and card upgrades, operating system patch installation, HMCs upgrade, etc.
  • We optimize the use of existing resources: performance (at VIOS and operating system level), backups (IBM Spectrum Protect), fault tolerance (redundant configurations in all PowerVM layers), resource virtualization (SR-IOV, NPIV, vNIC, SEA, vSCSI, SSPs, SPPs), high availability (PowerHA, VM Recovery Manager, PowerVS, Live Partition Mobility).
  • We minimize licensing costs (for 80% of our customers, this service alone results in savings that far exceed the total cost of our support service).
  • High level support for the whole infrastructure: although we focus on the systems part (IBM Power Systems, Lenovo Pureflex servers, we have (and know in depth) the whole of the most common infrastructures, including DB2, Informix, Oracle databases, SAP and SAS environments, application servers (WAS, Tomcat), etc.
  • Possibility to include maintenance and support of backup infrastructure (IBM Spectrum Protect / TSM) and storage (IBM Storwize, Flash Systems, DSx000).
  • Support for PaaS(Red Hat Openshift), Cloud (PowerVS, IBM Cloud) and SAP HANA (on SUSE and Red Hat) environments.
  • We support any version of AIX 5.2, 5.3, 6.1, 7.1, 7.2 and 7.3, Linux and IBM Power5, Power6, Power7 (p720, p740, p750, p770, p780/90), Power8 (S814, S822, E850, E880/90), Power9 (S922, S914, E950, E980) and Power10 (E1080, E1050, S1024, S1022) generations.
  • We apply a zero-trust approach to security in all our recommendations and enhancement proposals, including IBM native solutions such as PowerSC and QRadar XDR.
  • Migration services from Solaris and HP-UX to AIX for Oracle databases as well as critical environments of all types.

We are experts in IBM Power Systems and Lenovo support.

as well as their operating systems and associated technologies (Red Hat, AIX, SUSE, IBM i, DB2, Informix, PowerHA, TSM, SVC and Flash Storage).

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Contracting modalities

  • We offer L2 and L3 support both 8×5 and 24×7 depending on the criticality of the incidents.
  • Our services are annual. We offer significant discounts if contracted for 3 and 5 years.
  • Services can cover servers, storage, backup, virtualization and container platforms.
  • We can provide assistance through ticket escalation systems but also connect remotely if necessary.

With all our support contracts

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