Welcome to SIXE UP 360º support for your Ubuntu infrastructure

At SIXE we have created SIXE UP (Ubuntu Pro), a service that includes and extends the advantages of Ubuntu Pro from Canonical offering a 360º coverage 360º for your infrastructure. Our goal is to cover all the essentials – security, maintenance, resource optimization and more – so you can focus on what really matters: growing your business.

Thanks to our experience in critical environments, we manage key areas such as storage, networks or backups, always with a proactive approach and 24/7 support in Spanish. If you are looking for a complement to Ubuntu Pro to cover these additional needs without complicating your operation, SIXE UP is the ideal choice.

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Comparison: Ubuntu Pro vs. SIXE UP

In the following table you will see how to SIXE UP extends the reach of Ubuntu Pro so you don’t have to worry about anything when migrating or deploying Canonical’s open source solutions. In addition, SIXE UP is fully customizable.

General characteristicsSupport and toolsOptimization and management
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Feature
Ubuntu Pro
SIXE UP

🛡️ Security and Compliance
✔ Included.
✔ Additional guidance on best practices and reinforcement for critical systems.
🔧 Extended Security Maintenance (ESM)
✔ Long-term patches and updates.
✔ Identical scope, adding specific recommendations to minimize disruptions.
🔧 Fix & Patch (OS incident resolution)
✔ Official support from Canonical.
✔ Direct management with Canonical and extra monitoring to reduce downtime.
⚙️ Kernel Livepatch
✔ Included.
✔ Same access, with help for its implementation in production environments.
🐧 Support for Ubuntu LTS versions
✔ Included.
✔ Included, with practical assistance in migrations between versions and compatibility validation.
⏱️ Real-time kernel access
✔ According to plan.
✔ Additional advice for environments with low latency and high availability requirements.
📋 Certified CIS benchmarking tools
✔ Part of Ubuntu Pro.
✔ Same access, with concrete advice for sensitive infrastructures.
🔒 Certified FIPS 140-2 Level 1 modules
✔ Included.
✔ Configuration guidance and review, reinforcing security.
💻 Certified hardware support
✔ Compatible with Canonical.
✔ We help you integrate any hardware and components of your infrastructure with Ubuntu, whether certified by Canonical or not.
📞 Technical Support
✖ Primarily break & fix type.
✔ Extended coverage in Spanish, also covering storage, network, and backup elements.

Feature
Ubuntu Pro
SIXE UP

✔ Official assistance from Canonical
✔ Same level of support, adding our expertise
🖥️ Access to Landscape
✔ Centralized administration
✔ Same access, with support to manage and monitor your infrastructure comprehensively
🌐 24/7 technical support in Spanish
✖ Not contemplated
✔ Uninterrupted response in Spanish, facilitating communication and shortening incident times
🔍 Proactive technical support
✖ Limited
✔ Constant monitoring to anticipate potential failures in storage, networks, and backups
📊 Customized support plans
✖ Generally standardized
✔ Tailored to each environment, considering contingency and high availability needs
🏢 On-site technical support
✖ Not included
✔ Intervention on-site when needed, accelerating incident resolution
🔄 Support for third-party applications and services
✖ Requires additional services
✔ Integration of external solutions, coordinating with Canonical if required
✖ Not contemplated in the basic subscription
✔ Assistance throughout the process, including virtual machine conversion and compatibility checks
⚙️ Deployment and configuration services
✖ Outside of standard support
✔ Practical support adapted to system reliability and infrastructure protection
🔗 System integration services
✖ Not included in the base plan
✔ We connect different environments (on-premises, private clouds, etc.), with support from Canonical when appropriate

Feature
Ubuntu Pro
SIXE UP

🚀 Application Optimization
✖ Generally not covered
✔ Guidance to adapt them to your infrastructure, without neglecting security and performance aspects
🔍 Current Infrastructure Analysis
✖ Not part of basic support
✔ Detailed examination of your environment, detecting areas for improvement in storage, networks, and backups
🗺️ Customized Migration Plan
✖ Requires external services
✔ Included, designing and overseeing the roadmap, ensuring compatibility at each phase
🔄 Virtual Machine Conversion
✖ Not included
✔ Assistance to migrate from VMware, Citrix, Xen or Proxmox to Ubuntu
🛡️ Integration into Security Environments (SOC, SIEM, XSIAM, NDR, XDR, etc.)
✖ Not contemplated
✔ We link Canonical systems with threat detection and response tools, reinforcing infrastructure protection
⚡ Performance Tuning
✖ Focused on the operating system
✔ Global optimization of resources, processes, and licensing, maximizing efficiency
💰 Cost and Licensing Optimization
✖ Not included
✔ Analysis of your configuration to reduce expenses and improve return on investment
👨‍💼 Technical Account Manager (TAM)
✖ Only in premium plans
✔ You will always have an assigned expert who knows your environment and continuously coordinates escalations and improvements

Why choose SIXE UP

Benefits for clients

🛡️

Real coverage

Protect your operating system and all your infrastructure with tailored solutions.

👤

Single point of contact

We manage everything for you, saving you time and costs.

🌐

24/7 support

Uninterrupted assistance in Spanish.

🔭

Proactive vision

We anticipate incidents before they impact your business.

🚚

Easy migrations

We assist you in every phase, ensuring service continuity.

📊

Optimization

We analyze your infrastructure to reduce costs and improve performance.

👨‍💼

Dedicated TAM

A professional who knows your environment and coordinates improvements.

Ready to take your Ubuntu platform to the next level of stability and performance?
Contact SIXE now and discover how our 360º Support combines the power of Ubuntu Pro with the expertise and proximity you need. Your infrastructure is in the best hands, with no gaps and a results-oriented approach under a single contract. We look forward to hearing from you!

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